OUR PRIVACY POLICY - Nine Yards Bell Tents

Introduction
1. This policy applies where we act as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.
2. We use cookies on our website. Where cookies are not strictly necessary for the provision of our website and services, we will ask for your consent when you first visit our site.
3. In this policy, “we”, “us”, and “our” refer to Nine Yards Bell Tents. “Our website” refers to www.nineyardsbelltents.co.uk.
How We Use Your Personal Data
1. We may process the following categories of personal data:
  - (a) Usage Data – Includes IP address, browser type, location, referral source, time spent on pages, and navigation paths. We use Google Analytics for monitoring and improving our website and services. Legal basis: legitimate interest.
  - (b) Service Data – Includes your name and email address when you contact us via our website. Used for providing services and responding to inquiries. Legal basis: your consent.
  - (c) Enquiry Data – Information submitted via contact forms for service inquiries. Used for responding to your queries. Legal basis: your consent.
  - (d) Customer Relationship Data – Includes communication records between you and us. Used for maintaining client relationships. Legal basis: legitimate interest.
  - (e) Communication Data – Includes communication content and metadata generated via website contact forms. Used for correspondence and record-keeping. Legal basis: your consent.
  - We may also process your data where required for legal compliance or to protect vital interests.
2. Please do not supply another person’s personal data unless prompted to do so.
Sharing Your Personal Data
1. We may share your personal data with our website hosting provider for storage on secure servers.
2. We may disclose your data where required by law or to protect vital interests.
International Data Transfers
1. Google Analytics processes your data in the United States. Transfers are protected by standard data protection clauses approved by the European Commission.
Data Retention
1. We retain personal data only as long as necessary:
  - Usage Data: 26-36 months
  - Service Data: 26-36 months post-service
  - Enquiry Data: 26-36 months
  - Customer Relationship Data: 26-36 months post-relationship
  - Communication Data: 26-36 months
2. We may retain data as required for legal compliance or vital interests.
Data Security
1. We implement technical and organizational measures to prevent data loss, misuse, or unauthorized access.
2. Data transmission over the internet is inherently insecure, and we cannot guarantee complete security.
Your Rights
1. You have rights under data protection laws, including:
  - Access – Request copies of your personal data.
  - Rectification – Correct inaccurate or incomplete data.
  - Erasure – Request deletion of your data.
  - Restrict Processing – Limit processing of your data.
  - Object to Processing – Challenge processing based on legitimate interests.
  - Data Portability – Request transfer of your data to another provider.
  - Withdraw Consent – Revoke consent where applicable.
  - Complain – Lodge complaints with a data protection authority.
2. Requests can be made via our contact form.
Third-Party Websites
1. Our website may link to external sites. We are not responsible for their privacy policies.
Children’s Data
1. Our services are for users over 18. If we collect data from minors, we will delete it.
Updates to This Policy
1. We may update this policy occasionally. Please check this page for changes.
Contact Information
1. This website is owned and operated by Nine Yards Bell Tents.
2. You can contact us via our website contact form.